Gozo78 Privacy Policy – Malaysian Member Personal Data Protection

Gozo78 ("we", "the platform") is fully committed to protecting the privacy of its members. This Privacy Policy explains in detail how gozo78 collects, processes, stores and safeguards your personal data when you use our platform at gozo78.win and all related mobile applications.

This policy is formulated in accordance with internationally recognised data protection principles. We believe that transparency is the foundation of trust — and your trust is something we take seriously.

This Privacy Policy should be read in conjunction with Terms and Conditions gozo78, which constitutes the entire agreement between you and the platform.

Gozo78 collects various types of data depending on how you interact with our platform. Below is a summary of the data types we collect and their purposes:

Data You Provide Directly

The majority of data we collect is information you voluntarily provide when registering an account, completing KYC verification, contacting our support team, or filling in any feedback forms on the platform.

Automatically Collected Data

When you browse or use the gozo78 platform, our systems automatically record technical information such as your IP address, device type, operating system, web browser, pages visited, and session duration. This data is used solely for security purposes, fraud detection, and improving the user experience.

Gozo78 uses your personal data only for lawful and stated purposes. We will not process your data beyond what has been communicated to you. The primary purposes for data use are as follows:

• Account Management: To create, verify and manage your member account, including the KYC process and identity verification.
• Transaction Processing: To process deposits, withdrawals and all financial transactions accurately and securely.
• Security & Fraud Prevention: To detect, investigate and prevent fraudulent activity, money laundering or any other unlawful activity.
• Platform Improvement: To analyse usage patterns in order to improve overall platform performance, stability and user experience.
• Service Communications: To send important notifications related to your account, transactions, security updates and policy changes.
• Marketing Communications: To inform you about promotions, special offers and platform updates — only if you have given consent to receive such communications.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.
• Responsible Gaming: To monitor gameplay patterns and provide appropriate support to members who may be experiencing problem gambling.

Gozo78 does not sell or rent your personal data to any third party. However, in certain limited circumstances, we may share your data with the following parties:

• Payment Service Providers: Information required to process financial transactions is shared only with legitimate, authorised payment providers, subject to strict confidentiality agreements.
• Identity Verification Service Providers: For KYC purposes, verification documents may be shared with approved third-party verification service providers.
• Technology Service Providers: Infrastructure, hosting, and cybersecurity providers that help us operate the platform. All such providers are bound by strict data protection agreements.
• Legal Authorities: gozo78 will disclose required data to authorities when mandated by law, court order or a valid official investigation.
• Analytics Providers: Anonymised usage data may be shared with analytics platforms to help us understand usage patterns and improve our services.

In all data-sharing instances, gozo78 ensures that recipient parties are bound by confidentiality and data protection obligations equivalent to our own standards.

Gozo78 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members interact with the platform — which pages are visited most, load times, and more. This data is collected in aggregate and anonymised form.
• Functional Cookies: Stores your preferences such as language, display settings, and game choices to deliver a more personalised experience.
• Analytics Cookies: Enables us to analyse traffic and usage patterns for platform improvement purposes.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the gozo78 platform.

Gozo78 implements robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• 256-bit SSL Encryption for all data transmitted between you and the gozo78 platform.
• Data encryption at rest (encryption at rest) for all sensitive data stored on our servers.
• Multi-layered firewall and intrusion detection systems (IDS) that monitor platform traffic 24/7.
• Role-based access control — only staff with a legitimate operational need may access members' personal data.
• Regular security audits and independent penetration testing to identify and address system vulnerabilities.
• Two-factor authentication (2FA) for internal access to systems containing sensitive member data.

Gozo78 does not retain your personal data for longer than is necessary for the purpose for which it was collected, or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure.
• Financial Transaction Data: Retained for a minimum of five (5) years to meet legal and regulatory compliance requirements.
• KYC Data: Retained for at least five (5) years after the end of the business relationship, in accordance with anti-money laundering legislation.
• Technical Logs: Retained for 90 days for security and fraud detection purposes, then deleted or anonymised.
• Support Communication Data: Retained for three (3) years for reference and service improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised in a manner that prevents your identity from being identified.

As a gozo78 member, you have the following rights regarding your personal data. To submit any request, please contact our support team:

Gozo78 will endeavour to respond to every privacy rights request within 30 business days. In complex cases, this period may be extended with prior notification to you.

The gozo78 platform is exclusively for users who are of age 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we determine that a child's personal data has been collected without proper age verification, we will promptly take steps to delete that data and close the relevant account.

If you have reason to believe that a minor has registered on our platform, please contact us immediately through the provided support channels.

The gozo78 platform may contain links to websites of game providers or other services. This Privacy Policy applies solely to the gozo78 platform.

Gozo78 is not responsible for the privacy practices of those third-party websites. We encourage you to read the privacy policy of every website you visit, especially when providing personal information there.

Gozo78 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new technologies we adopt.

Any significant changes to this Privacy Policy will be communicated to members via in-platform notifications or email. The "Updated" date at the top of this document will always reflect the latest version.

Your continued use of the gozo78 platform after any amendments to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the gozo78 Privacy Officer through the following channels:

• Live Chat: Available 24/7 via the chat icon on the gozo78 platform.
• Email: [email protected]
• Telegram: Reach an official gozo78 support agent via our Telegram channel.

We value every piece of feedback and every enquiry. Our team will endeavour to respond to all privacy-related enquiries as promptly as possible and within no more than 30 business days.